Submission Documents: Scottish Public Services Ombudsman - Consultation on a Statement of Complaints Handling Principles and Guidance on a Model Complaints Handling Procedure - Report by Chief Executive (herewith) 
This is the list of documents available for the submission Scottish Public Services Ombudsman - Consultation on a Statement of Complaints Handling Principles and Guidance on a Model Complaints Handling Procedure - Report by Chief Executive (herewith).
Click on the links to view the individual documents in PDF format.
| Name | Type of Document | Access | View Document |
| Item Minute - 31 August 2010 | Minute | Public |
 (21 KB) |
| Ombudsman Consultation on Complaints Handling.doc | Report | Public |
(90 KB) |
| Ombudsman Consultation on Complaints Handling_App1.pdf | Appendix | Public |
(205 KB) |
| Ombudsman Consultation on Complaints Handling_App2.doc | Appendix | Public |
(98 KB) |